Subscription commerce veterans from across the world converged in Santa Monica in October for two days of learning and networking at ChargeX Summit 2019 powered by ReCharge.
Day 2 was focused on merchants from all verticals scaling their businesses using the ReCharge platform. Guest speakers from top-earning merchants and seasoned agencies spoke to stores of all sizes ranging from what to look for when spinning up new brands to supercharging your store using SMS.
Thomas McCutchen, Founder, Scoutside
Rob Hoxie, Co-Founder, Tiege Hanley LLC
Tyler Yannes, Head of CX, Perfect Keto
Jason Tranel, Senior Product Manager, ReCharge
Summary from this talk:
• The three main avenues to enhance the customer portal as you scale your business
• What tools to use when building out portal features
• Best practices to hit the ground running with Theme Engine
• Working One-Time-Products into the customer portal at Tiege Hanley
• Perfect Keto’s quest to keep customer support tickets flat while experiencing tremendous growth
